Executive Housekeeper Job – Antioch, TN

Why You'll Love This Job

This position will manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Benefits:

401(k)
Health insurance
Dental / Vision insurance
Life insurance
Paid time off
Team Member Discounts

Responsibilities

Oversee and coordinate the daily activities of the housekeeping team
Develop and implement cleaning procedures and standards to maintain a pristine environment
Train, motivate, and lead housekeeping staff to deliver exceptional service
Conduct regular inspections of guest rooms and common areas to ensure quality standards are met
Manage inventory levels of cleaning supplies and equipment, placing orders as needed
Collaborate with other departments, such as maintenance and front desk, to address facility needs
Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution
Create and manage staff schedules to meet operational requirements
Ensure compliance with health and safety standards in housekeeping operations
Uphold a high standard of cleanliness and presentation throughout the property
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Prepare schedules for Housekeeping and Landry Attendants based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Productivity is crucial.
Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Develop and implement policies and procedures for the operation of the department or the hotel.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.

Requirements and Skills

Preferably Dual lingual English & Spanish Speaking
Minimum of 1 years’ Housekeeping Experience in a supervisory role is required
Must be highly motivated, self-directed, with strong initiative and desire for achievement
Exceptional customer service skills required
Must possess strong computer skills
Excellent communication and presentations skills required
Leadership abilities and experience required
Must have previous Hotel Experience

Proven experience as an Executive Housekeeper or in a similar leadership role
Strong leadership and organizational abilities
Excellent communication and interpersonal skills
In-depth knowledge of cleaning techniques, materials, and equipment
Ability to train and motivate a diverse team
Good problem-solving skills and the ability to handle guest issues professionally
Familiarity with housekeeping software and tools
Flexibility to work weekends, holidays, and varied shifts
Integrity and a customer-focused mindset

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