Front Desk Agent Job – Antioch, TN

Why You'll Love This Job

Front Desk Agent Part time

Want to make someone's day brighter? Ensure that their vacation is EXCEPTIONAL? Our Best Western Plus Executive Residency is seeking front desk agents to join our team.
The newly built BWP|ER is an 82 room hotel with amenities like salt water pool, fitness center, laundry facilities. We even have a patio with a fire pit and grills. What we need is YOU!
We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! So, if you fit the bill, apply now.

What can we offer you?
Benefits

Medical, Dental, and Vision Insurance for Full Time Staff
Life Insurance for Full Time Staff
401(k) Retirement Plan
Paid Time Off
Employee discounts

Responsibilities

Exceptional guest service delivery with problem resolution ability
Excellent communication and phone skills
Process all guest check-ins, check-outs, room assignments, and room change/guest requests
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
Ability to understand and uphold hotel and brand standards and expectations
General office up keeping and ensuring public areas are cleaned and replenished as needed
Knowledge of Microsoft office and computer skills
Capacity to stand or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills & Qualifications

Superior customer service skills including problem solving and ability to multi-task
Strong attention to detail, good follow through, and communication skills
Previous hotel or customer service experience preferred

Apply Now

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