Front Desk Agent Job – Antioch, TN

Why You'll Love This Job

The front desk is the heart of the hotel. People coming and going, questions being asked, telephone ringing. Do you like to make sure your friends and family are taken care of when they come to visit. Do you want to make their time with you enjoyable? Maybe you are OUR next front desk agent. Our NBH PARTNERSHIP is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! We value our team members and want them to enjoy coming to work everyday. We want to take care of you, so you can take care of OUR guests. Benefits we offer for our full time team members are: Medical, Dental, and Vision Insurance, Life Insurance, 401(k) Retirement Plan, Paid Time Off, Employee discounts and more....

The position has 2 shifts, AM (7am - 3pm) and PM (3pm - 11pm), starting rate of pay is $15.00/hr.

Responsibilities

Some of the duties required for the role are...

Exceptional guest service delivery with problem resolution ability
Excellent communication and phone skills
Process all guest check-ins, check-outs, room assignments, and room change/guest requests
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
Account balancing & cash handling
Ability to understand and uphold hotel and brand standards and expectations
General office up keeping and ensuring public areas are cleaned and replenished as needed
Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
Knowledge of Microsoft office and computer skills
Capacity to stand or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills & Qualifications

At NBH Partnership, we want to offer our guests the best! With that, we expect:

Superior customer service skills including problem solving and ability to multi-task
Strong attention to detail, good follow through, and communication skills
Previous hotel or customer service experience preferred

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