• Regular schedule Monday through Friday, 7:00 a.m. to 3:00 p.m. Schedule flexibility may occasionally be required based on hotel operations, group arrivals, meetings, and business needs.

• Demonstrate initiative, professionalism, integrity, and consistent follow-through.
• Work effectively both independently and as part of a team.
• Provide exceptional service to guests, clients, and colleagues.
• Manage multiple responsibilities and changing priorities in a fast-paced hotel environment.
• Maintain a professional appearance and positive attitude in all interactions.

Front Office Responsibilities

• Oversee daily front office operations and ensure efficient, professional guest service.
• Lead, support, and coach front desk team members.
• Assist with front desk scheduling, training, and performance management.
• Monitor guest arrivals, departures, special requests, and group room blocks.
• Resolve guest concerns promptly and professionally.
• Ensure front office procedures, brand standards, and hotel policies are followed.
• Review front office reports, reservations, room status, and daily operational needs.
• Coordinate with housekeeping, maintenance, and other departments to support smooth hotel operations.
• Ensure accurate handling of payments, deposits, billing, and front desk documentation.
• Support coverage of front desk responsibilities when operationally necessary.

Sales Coordinator Responsibilities

• Assist with developing and executing the hotel's marketing plan, sales budget, and market-segment strategies.
• Prospect for and help secure new business through outside sales calls, telemarketing, networking, and community involvement.
• Schedule and complete sales appointments with prospective and existing clients.
• Coordinate negotiated local rate accounts and support rate discussions in collaboration with the General Manager.
• Support group business efforts, including proposals, contracts, room blocks, cutoff dates, billing details, and client follow-up.
• Coordinate with hotel operations to ensure group stays, events, and meetings run smoothly.
• Assist clients with meeting planning, property tours, and presentations of hotel amenities and services.
• Maintain accurate sales files, client records, activity logs, and information in the hotel's sales system.
• Implement a weekly prospecting plan focused on hotel need dates and priority market segments.
• Manage incoming sales leads and respond to inquiries accurately and efficiently.
• Maintain relationships with potential and existing clients while delivering exceptional customer service.
• Participate in revenue management discussions when appropriate.
• Prepare sales activity and performance reports for management review.
• Complete other duties as assigned by the supervisor or hotel management.